SIR30216 Certificate III in Retail


Course Details

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Course Delivery

This course is delivered face-to-face and includes a blend of theory and practical.

COURSE Location

Cairns and surrounding regions.

Courses are subject to availability.


Employment pathways from this qualification can include Frontline Sales Assistant, Customer Service Representative, Shop Assistant, Retail Supervisor, Team Leader and Senior Sales Assistant.

Enrolment Information

To find out more about possible funding available or eligibility for funding please contact us on 07 4041 0407.

Please note that your Certificate or Statement of Attainment will be issued by the National Retail Association (NRA) RTO no. 0712.

Units of Competency


SIRXCEG001 Engage the customer

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

SIRXIND001 Work effectively in a service environment

SIRXRSK001 Identify and respond to security risks

SIRXSLS001 Sell to the retail customer

SIRXWHS002 Contribute to workplace health and safety


SIRRMER001 Produce visual merchandise displays

SIRRINV001 Receive and handle retail stock

SIRXIND003 Organise personal work requirements

FSKOCM02 Engage in basic spoken exchanges at work

FSKOCM06 Use oral communication skills to participate in workplace teams


This training program is delivered through arrangements with the National Retail Association (NRA) RTO no. 0712