SIR20216 Certificate II in Retail Services


Course Details

This training will help participants gain the professional ‘edge’ and skills required to work in the retail industry. 

This program is also a great way to gain the employment skills with:

  • retail-specific knowledge

  • job-hunting skills

  • practical experience

  • accreditation that stands out from the crowd

Course Delivery

This course is delivered face-to-face and includes a blend of theory and practical with 45 hours of work experience included.

COURSE Location

Cairns and surrounding regions.

Courses are subject to availability.


Employment pathways from this qualification can include Checkout Team Worker, Customer Service Assistant (Department Store) or Gourmet Food Sales Assistant.

Enrolment Information

To find out more about possible funding available or eligibility for funding please contact us on 07 4041 0407.

Please note that your Certificate or Statement of Attainment will be issued by the National Retail Association (NRA) RTO no. 0712.

Units of Competency


SIRXIND001 Work effectively in a service environment

SIRXWHS002 Contribute to workplace health and safety

SIRXCOM001 Communicate in the workplace to support team and customers

SIRXCEG001 Engage the customer

SIRXIND003 Organise personal work requirements

SIRXPDK001 Advise on products and services

SIRXRSK001 Identify and respond to security risks


SIRXIND002 Organise and maintain the store environment

SIRXSLS002 Follow point-of-sale procedures

SIRRMER001 Produce visual merchandise displays

FSKOCM02 Engage in basic spoken exchanges at work

FSKOCM06 Use oral communication skills to participate in workplace teams


This training program is delivered through arrangements with the National Retail Association (NRA) RTO no. 0712